Bookings
We require a minimum of 7 days* notice to Guarantee availability of required Idea Wall.
Minimum booking times:
1 day
3 days or more than 3 wall locations within a week attract a 20% discount
Bookings which finish on or between 12am(midnight) and 7am will incur a late night booking fee of $150.00.
*At the discretion of Idea Wall Management a booking may be taken within 7 days notice - a 20% booking Fee will be charged additionally for this service.
Confirmation
We require confirmation of a Booking 7 days before the work commences. If you require customized branding, please allow for your printing and publicity.
Payment
Payment is required by confirmation date, ie 7 days before doing the work.
Cancellation

We require 3 days (36 hours) notice of cancellation; otherwise a 25% cancellation fee will be charged. If you cancel inside one day (24 hours) a 50% cancellation fee will be charged. All due effort will be made to accommodate a ‘change of date’ request which will incur no charge provided the 36 hours notice is given. A ‘change of date’ will be treated as a new booking and is subject to standard notice requirements.

Weather

Wet and windy weather can cause some issues. We suggest you....

Service charges
Idea Wall day rate, as quoted on the booking form. Extras will be negotiated and noted on the booking form.
Time extensions
Where the need/desire arises for Idea Wall to go beyond the booked time and the Wall is  available to do so, we will do so provided authorisation has been granted. The minimum time extension is 1 day.
Travel & Accommodation
N/A
Breaks
VIC Occupational Health and Safety requires that Facilitators have a 25-minute break every four hours.
Payment Terms
Idea Wall Terms of Payment are as follows:
Payment is requested on Confirmation of booking and is required to complete a booking
Jobs are not released into the system or guaranteed until payment is confirmed.
Jobs must be paid at least 7 days prior to the booking, or they will be cancelled.
We prefer bpay or credit card payments. These are easily made through our internet payment gateway - attached to the customer invoice received via email. All payments must be made no later than 7 days prior to the first job.
We do NOT accept payment by cheque.
GST is added to all rates quoted. Rates quoted are therefore GST Exclusive.
Our preferred method of payment is by bank transfer or Credit Card using our Internet Payment Gateway (IPG)